SERVICES

Round about our products

UPDATE SUBSCRIPTIONS

Always up-to-date with an agreement on the continued availability of updates and upgrades.

Nothing in the software industry is as old as yesterday’s solution – our Update Subscriptions ensure that our products will remain the perfect solutions for today and tomorrow. This kind of software maintenance continuously adapts the system to new legal provisions, market requirements, and technology standards – protecting investments in purchasing, integration, and user qualification in the long term. The update subscription agreement is directly concluded between muellerPrange and the user company.

SOFTWARE AS A SERVICE / CLOUD

muellerPrange offers a variety of solutions, one of them is “software as a service”, briefly “SaaS”. No investment, no hardware – just a monthly payment.

You can choose out of 24 combinations of packages that cover sales, transactions and analytics.

This is topped up by our complete solutions in the fields of classic print and order management for periodicals (subscriptions). A wide variety of solutions at your choice.

Everyone can enter our cloud – even if you already own our products we have a solution for you to move on to our Managed Private Cloud.

Once in our cloud you can easily add any additional muellerPrange system tailored to suit your needs – no invest, no project – just book it!

SUPPORT FRAME CONTRACT

This contractual agreement includes the continued, proactive support of technology, administrators, users, and the management.

The basis for direct support by muellerPrange is muellerPrange’s support frame contract. The pre-requisite for direct support is an update subscription. Support frame contracts can be concluded in different service categories: Basic, Business, and Enterprise, and contain regular services for users and administrators from the various specialist departments and from technology. In addition, sup-plementary service packages or individual services can be subscribed to.

INTEGRATION AND QUALIFICATION BY CERTIFIED PARTNERS

Certified solution and integration partners provide consulting services and support media companies from the pre-sales phase and system deployment to the long-term operational phase.

muellerPrange’s partner network has specialized on media companies for decades with extensive experience in operational analyses, process analyses, technologies, and the qualification of users and administrators. The core competencies are demand, requirement and benefit analyses (tailored to the individual requirements of each customer), professional project management, organizational consulting, workflow optimizations, user workshops, trainings, technical engineering, data transfers and additional application development in the context of muellerPrange’s systems.

Development projects

Individual program extensions outside the scope of services covered by update subscriptions (for instance, individual interfaces and application features) are implemented as part of development projects. Customers are required to make an update subscription because the implementation is only offered in the context of the current product enhancement.